ICT Desktop Service Delivery Lead
1 week ago
No Permanent Residents. No Work Visas. Must be able to obtain and/or maintain Baseline Security Clearance.
RFQ Details:- ID: LH-02101
- Closing Date: Friday, 14 March 2025 11:59pm, Canberra time
- Department: Department of Industry, Science and Resources
- Start Date: Tuesday, 01 April 2025
- Initial Duration: Until 30 June 2025
- Extension Term: 6 months
- Number of Extensions: 2
- Maximum Number of Candidates per Seller: 2
- Experience Level: Manager - EL1 equivalent
- Location of Work: NSW
- Working Arrangements: Hybrid
- Based in North Ryde and Lindfield
- Remote work may be negotiated within defined parameters
- Maximum Hours: 40 hours per week
- Security Clearance: Must be able to obtain and/or maintain Baseline clearance
Department: Chief Information Officer Division (CIOD), Department of Industry, Science and Resources
Key Duties and Responsibilities:
- Lead ICT desktop service delivery projects, ensuring effective implementation
- Provide hands-on technical leadership on complex infrastructure and desktop projects
- Troubleshoot and solve technical issues while leading a geographically dispersed team
- Work independently and liaise with stakeholders, including Lab Managers, Project Managers, and technical teams
- Maintain and enhance desktop infrastructure while ensuring compliance with cyber security controls, including ISM, OWASP, and Essential 8
The buyer has specified that each candidate must provide a one-page pitch to address all criteria specified. This is equal to 5000 characters.
Essential Criteria:- Experience (30%) - Minimum of 5 years experience as an ICT Desktop Service Delivery Lead and/or technical leadership role on complex projects
- Technical Leadership (20%) - Expertise in triaging, problem-solving, and leading a geographically dispersed team
- Stakeholder Engagement (20%) - Ability to work independently and build productive relationships with key stakeholders
- Infrastructure and Security (20%) - Solid experience with desktop infrastructure and strong understanding of cyber security controls (ISM, OWASP, Essential 8)
- Communication (10%) - Strong communication skills, with the ability to translate business requirements into technical design solutions with clarity
- Experience working in federal government ICT and/or with science organisations
- Proven track record of delivering high-quality service to clients
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