ICT Desktop Service Delivery Lead

1 week ago


Sydney, New South Wales, Australia Pinaka Full time
RFQ: Manager Coordinator Service DeliveryAUSTRALIAN CITIZENS ONLY

No Permanent Residents. No Work Visas. Must be able to obtain and/or maintain Baseline Security Clearance.

RFQ Details:
  • ID: LH-02101
  • Closing Date: Friday, 14 March 2025 11:59pm, Canberra time
Client Information:
  • Department: Department of Industry, Science and Resources
Contract Information:
  • Start Date: Tuesday, 01 April 2025
  • Initial Duration: Until 30 June 2025
  • Extension Term: 6 months
  • Number of Extensions: 2
  • Maximum Number of Candidates per Seller: 2
Role Information:
  • Experience Level: Manager - EL1 equivalent
  • Location of Work: NSW
  • Working Arrangements: Hybrid
    • Based in North Ryde and Lindfield
    • Remote work may be negotiated within defined parameters
  • Maximum Hours: 40 hours per week
  • Security Clearance: Must be able to obtain and/or maintain Baseline clearance
Job Details:Position: Manager Coordinator Service Delivery

Department: Chief Information Officer Division (CIOD), Department of Industry, Science and Resources

Key Duties and Responsibilities:

  • Lead ICT desktop service delivery projects, ensuring effective implementation
  • Provide hands-on technical leadership on complex infrastructure and desktop projects
  • Troubleshoot and solve technical issues while leading a geographically dispersed team
  • Work independently and liaise with stakeholders, including Lab Managers, Project Managers, and technical teams
  • Maintain and enhance desktop infrastructure while ensuring compliance with cyber security controls, including ISM, OWASP, and Essential 8
Criteria:

The buyer has specified that each candidate must provide a one-page pitch to address all criteria specified. This is equal to 5000 characters.

Essential Criteria:
  1. Experience (30%) - Minimum of 5 years experience as an ICT Desktop Service Delivery Lead and/or technical leadership role on complex projects
  2. Technical Leadership (20%) - Expertise in triaging, problem-solving, and leading a geographically dispersed team
  3. Stakeholder Engagement (20%) - Ability to work independently and build productive relationships with key stakeholders
  4. Infrastructure and Security (20%) - Solid experience with desktop infrastructure and strong understanding of cyber security controls (ISM, OWASP, Essential 8)
  5. Communication (10%) - Strong communication skills, with the ability to translate business requirements into technical design solutions with clarity
Desirable Criteria:
  1. Experience working in federal government ICT and/or with science organisations
  2. Proven track record of delivering high-quality service to clients
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