Aviation Support Specialist

1 month ago

Melbourne, Victoria, Australia Jetstar Full time
The Opportunity

We are seeking a highly organized and detail-oriented individual to join our Customer Experience team as a Base Administrator. This is a permanent full-time role based at Melbourne Airport, where you will provide administrative support to our Manager, Cabin Crew and Cabin Crew Leadership Team.

Your key responsibilities will include:

  • Providing administrative support to our Cabin Crew leaders, including communicating crew performance and operational concerns to relevant stakeholders.
  • Acting as a key point of contact for our VIC and SA bases, responding to a broad range of queries in a timely manner.
  • Assisting with and becoming a key point of contact for transactional cabin crew queries, including verification of expense claims and invoices.
  • Providing advice and resolution on payroll related issues and acting as first point of contact in resolving payroll queries with our payroll team.
  • Following up and approving requests for various entitlements or benefits for our Cabin Crew as per our team's individual EBA's.
  • Providing general administrative support as required, including uniforms, ASICs, car park passes, maintenance of base administration guides and general office supplies.
  • Proactively identifying ways to improve processes and better support our Cabin Crew.
  • Assisting with the Onboarding process where required.
  • Ensuring operational manuals are distributed in a timely manner.

We are seeking an individual with a passion for working with a large number of stakeholders, some of which you may see on a daily basis, and some who you are required to support remotely across varying locations. If you have a proven track record in a key Administrator role, excellent verbal and written communication skills, high level computer literacy and knowledge of Microsoft Office suite programs, and a high level attention to detail and ability to work on multiple tasks with competing deadlines, we would love to hear from you.

What's in it for you

As a member of the Jetstar team, you will enjoy access to unlimited heavily discounted fares to destinations all over the world, access to a range of salary packaging and leave benefits, and the opportunity to build a career across multiple functions, locations and airlines. We also offer structured programs and resources to support your health and wellbeing and development.

Talk to us about how we can make this role work flexibly for you such that you can achieve your potential.

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