Senior Restaurant Operations Manager

2 days ago


Mount Isa, Queensland, Australia Collins Restaurants Management Full time

About Collins Foods Limited

Collins Foods is an ASX-listed entity employing over 17,000 employees globally. As a top restaurant operator, we have a vision to be the world's leading food service provider. We operate over 350 KFC restaurants in Australia, The Netherlands and Germany, and 27 Taco Bell restaurants in Queensland, Victoria & Western Australia.

Why work with us?

We strive for excellence in everything we do, from raising the bar on restaurant experiences to creating a more human, sustainable, digital, fun and engaging workplace culture. Our team members are rewarded with:

  • A competitive remuneration package, including quarterly bonus opportunities
  • $300 public holiday allowance
  • Up to 13 paid 'recharge days' per year, allowing for a 4-day working week every 4 weeks
  • An ownership share plan
  • Ongoing professional development opportunities
  • Flexible working arrangements
  • Access to a formal mentorship program
  • Early access to long service leave after 7 years of tenure
  • Autonomy and independence to drive success
  • A commitment to reducing energy consumption by 25% by 2026

The Role and Your Impact

We are seeking an experienced Senior Restaurant Operations Manager to lead and develop our team at KFC Mt Isa. As the ideal candidate, you will deliver exceptional customer experiences, maintain high standards of quality, safety and hygiene, and foster a dynamic, inclusive and engaging workplace culture.

Your Key Responsibilities

As the Senior Restaurant Operations Manager, you will:

  • Deliver outstanding customer service and handle complaints professionally
  • Ensure all products meet policies and procedures, upholding the highest level of quality and safety standards
  • Implement local marketing strategies, pricing changes, products and promotions to drive sales and growth
  • Develop and train management teams and staff members in line with company standards and guidelines
  • Oversee effective recruitment, selection and onboarding of team members
  • Manage employee grievances and maintain a positive work environment
  • Publish staff rosters aligned with labour budgets and place weekly stock orders to minimize waste
  • Drive profitable P&Ls and achieve Balanced Scorecard objectives

Your estimated salary range is AUD $80,000 - $110,000 per annum, depending on experience and qualifications.

Please note that the successful applicant may be required to undertake pre-employment screening tests, including a National Police Check and qualification checks.

Collins Foods is committed to creating a diverse and inclusive environment where everyone feels they belong. We are proud to be an equal opportunity employer, and all applicants will receive equal consideration for employment for which they qualify.


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