
Customer Experience Leader
3 days ago
Customer Service Leadership Opportunity
">This role involves leading and developing a customer service team to provide exceptional support and drive customer satisfaction.
">Key Responsibilities:">- ">
- Lead and develop a high-performing customer service team to deliver exceptional customer experiences.">
- Develop and implement strategies to improve customer satisfaction, loyalty, and retention.">
- Work closely with internal stakeholders to ensure seamless delivery of customer requirements.">
- Maintain accurate records and reports, utilizing Excel skills to analyze and present data.">
- ">
- Leadership experience in a customer-facing role, with a proven track record of success.">
- Strong interpersonal and communication skills, with the ability to build effective relationships with internal and external stakeholders.">
- Knowledge of hoses and fittings is highly desirable but not essential.">
- Experience with Pronto software is desirable.">
- Passion for delivering impeccable customer service every time.">
- ">
- Competitive salary package.">
- Great work culture and team spirit.">
- Free parking.">
- Full training and a supportive management team to help you succeed.">
- Opportunities for career progression.">
About You:
">We are seeking an experienced Customer Service professional with a passion for leadership and delivering exceptional customer experiences.
"]",-
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