Operational Efficiency Specialist

2 weeks ago


Canberra, ACT, Australia Kinetic IT Full time

Process Management Role

We are seeking an experienced Process Manager to join our team in Canberra. The successful candidate will lead the implementation and execution of process improvements within our Federal Government customer’s enterprise Service Integration & Management (SIAM) framework.

This permanent, full-time position involves overseeing process execution in an ITIL-aligned, IT Service Management environment. Key responsibilities include collaborating with stakeholders, developing processes, and maintaining government security clearance.

The ideal candidate will have strong documentation skills, experience in stakeholder collaboration, and a proven track record of leading forums and meetings. ITIL and/or SIAM certifications are highly regarded.

About the Role

This Process Manager role offers a challenging opportunity to make a significant impact on our customer’s service delivery. You will work closely with our Federal Government customer to ensure alignment and consistency across their SIAM environment.

As a member of our Kinetic IT team, you can expect a supportive culture that values your contributions and provides opportunities for professional growth and development.

Benefits

  • Flexible working arrangements and paid parental leave
  • Regular company events and social activities
  • Dedicated professional development reviews and training opportunities
  • An open and supportive culture that respects all individuals

Salary Information

The estimated annual salary for this Process Manager role is between $100,000 to $120,000 depending on experience. We also offer a range of benefits, including flexible working arrangements, paid parental leave, and dedicated professional development reviews.



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