Elevate Customer Experience

2 weeks ago

Brisbane, Queensland, Australia beBeeService Full time $76,515 - $78,000
Customer Service Leader Opportunity

We are seeking an experienced and skilled Customer Service Manager to lead and elevate our client's customer service operations.

  • Lead, mentor, and motivate a team of customer service specialists, fostering a culture of high performance, continuous improvement, and technical knowledge sharing.
  • Manage the full employee lifecycle for your team, including recruitment, onboarding, training, performance reviews, and professional development plans.
  • Provide daily direction, constructive feedback, and coaching to ensure your team is equipped to handle complex technical inquiries and provide accurate, expert advice.
Key Responsibilities
  • Develop, implement, and regularly review customer service policies, programs, and procedures to enhance the entire customer experience and ensure alignment with company goals.
  • Analyse key performance metrics to drive operational efficiency within the customer service centre, implementing solutions to improve call handling times, first-contact resolution, and overall service quality.
  • Liaise closely with the technical, sales, and warehouse teams to streamline workflows, resolve escalated issues, and ensure a seamless, unified response to customer expectations.

Additionally, we require Customer Service Reviewers to visit retail outlets and report back on store presentation, service, selling skills, cleanliness etc.

  • This work involves posing as a customer whilst making detailed observations about your experience, then completing a survey online about the experience.
  • The ideal Customer Service Reviewer has an eye for detail, good communication skills, and access to the internet.

We offer flexible part-time or full-time work opportunities, and you can earn up to $1550 per week working from home.

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