Mentor Support Officer
6 days ago
Apprenticeship Support Australia (ASA) is seeking an experienced mentor to join the team as a Mentor Support Officer. As a Mentor Support Officer, you will play a pivotal role in providing vital mentoring and support services to ASA clients, with a particular focus on First Nations apprentices, Women in Trade and their employers. Your primary objective will be to facilitate apprenticeship completions by addressing industry, workplace, and personal issues, ensuring early identification and mitigation of challenges that may arise during the training process.
This role will provide support to apprentices and employers serviced from our offices and will require travel, potentially spending several days away from home on a semi-regular basis.
Key Responsibilities
The role will include a range of day-to-day tasks including:
Conducting risk assessments with clients to identify any potential barriers to completion.
Delivering in-person, phone and online mentoring support to clients, offering ongoing support and assistance throughout their training contract.
Developing and maintaining Tailored Support Plans (TSP's).
Ensuring accurate and timely maintenance of databases and TSP's, adhering to compliance requirements.
Delivering information sessions at school and community events to support and promote the value of apprenticeships, traineeships and the benefits of mentoring support.
Hosting networking events to create engagement for First Nations apprentices.
Collaborating with key stakeholders in job search and employment services for job seekers.
About You
To be a successful mentor you will have the following skills and experience:
Knowledge and awareness of issues and potential barriers to completion of Apprenticeships.
A minimum of 12 months relevant experience working with young people or proven relevant experience.
The ability to provide Apprentices with sound guidance in drawing from life experience, workplace knowledge, values and academic achievement.
Excellent customer service skills.
Excellent communication skills – oral and written.
The ability to promote Australian Apprenticeships to prospective clients and represent ASA at events.
Understanding/knowledge of apprenticeships and traineeships.
The ability to work to and deliver on KPIs.
National Police Clearance & Working with Children Check (essential).
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