Service Consultant
4 weeks ago
We are seeking an exceptional individual to join our Pakenham team as a Service Consultant. This position is responsible for assisting the Service Manager in maintaining accurate and on-time reports and records relative to the Service Department's operation.
Key Responsibilities- Field internal and external customer inquiries to the Service Department
- Open work orders as directed by the Service Manager/Shop Foreman and maintain control until they are closed and invoiced
- Maintain Service Department filing and records
- Update customer profiles using equipment, hours, or other information from the customer work orders
- Prepare Service Technician efficiency reports
- Process warranty and/or product improvement claims, including computation of charges, submission, and follow-up
- Perform other duties as assigned
We are looking for an individual with knowledge of office procedures and a general understanding of mechanical/technical terms. Experience with standard desktop load applications such as Microsoft Office and internet functions is also required. A Year 12 completion or relevant experience is desirable.
What We Offer- Ongoing training and support
- A great work culture
- Advancement Opportunities
- Employee Assistance Program
Brandt is a world-leading equipment dealer, powered by iconic brands and unrivalled support. With dealerships across Canada, New Zealand, and Australia, we are a global team with one shared purpose. Our mission is to enable our customer's success by providing practical and reliable equipment solutions and support.
We believe that outstanding people, combined with our committed and passionate culture, is key to our customer's success. If you are ready to grow your new career with Brandt, apply now.
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