Case Management Specialist

15 hours ago


North Altona, Victoria, Australia Toyota Full time
About the Role

We are seeking a highly skilled Case Management Consultant to join our Quality & Service division in a Max Term role until 9th May 2025. The successful candidate will be responsible for end-to-end case management on behalf of the Customer, Dealer and Business.

Key Responsibilities
  • Investigate and resolve complaints in a timely and efficient manner, ensuring compliance with Australian Consumer Law, ACC Enforceable Undertakings (if any), Toyota Warranty and Toyota Recall Notices.
  • Liaise directly with stakeholders to find a resolution that satisfies all parties.
  • Collaborate closely with dealers to facilitate the early identification and resolution of issues.
  • Implement agreed Customer Assistance Centre processes and procedures consistent with set policies to achieve CAC objectives.
Requirements
  • Degree qualification or equivalent experience in a similar role.
  • Experience in customer service, complaints handling, investigations and conflict resolution.
  • Ability to manage stakeholders and negotiate outcomes in a complex environment.
  • Excellent verbal and written communication skills.
What We Offer

As a Case Management Consultant at Toyota, you will have the opportunity to work in a dynamic and supportive environment, with a focus on customer satisfaction and quality service. We offer a range of benefits, including flexible work arrangements, professional development opportunities, and a competitive salary package.


  • Technical Specialist

    14 hours ago


    North Geelong, Victoria, Australia Employers Mutual Management Pty Ltd Full time

    {"title": "Technical Specialist Role Overview", "content": "EML is a leading workers compensation and personal injury claims management business, dedicated to helping people get their lives back through ongoing support during their return-to-work journey.We are seeking a Technical Specialist to join our diverse team based in Melbourne, who will make a...


  • Coburg North, Victoria, Australia The Salvation Army Full time

    About the RoleWe are seeking a dedicated and compassionate Specialist Family Violence Refuge Practitioner to provide case management support to victim-survivors who have engaged in supported accommodation services through refuge and transitional housing, and also provide an outreach family violence case management response to victim-survivors in the...


  • Coburg North, Victoria, Australia The Salvation Army Full time

    About the RoleWe are seeking a dedicated and compassionate Specialist Family Violence Refuge Practitioner to provide case management support to victim-survivors who have engaged in supported accommodation services through refuge and transitional housing, and also provide an outreach family violence case management response to victim-survivors in the...


  • North Geelong, Victoria, Australia Employers Mutual Management Pty Ltd Full time

    About EMLEML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to provide ongoing support to individuals during their return-to-work journey. We strive to foster a learning culture that allows for continuous investment in our employees, ensuring a long-term career at EML.The OpportunityAs part of our diverse team,...


  • Coburg North, Victoria, Australia The Salvation Army Full time

    About the RoleWe are seeking a dedicated and compassionate Specialist Family Violence Practitioner to join our team at The Salvation Army. As a key member of our Family Violence Stream, you will provide critical support to victim-survivors of family and domestic violence, empowering them to rebuild their lives.Key ResponsibilitiesProvide case management...


  • North Geelong, Victoria, Australia Employers Mutual Management Pty Ltd Full time

    About Employers Mutual Management Pty LtdEML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that...

  • Legal Case Manager

    13 hours ago


    North Geelong, Victoria, Australia Randstad Full time

    {"title": "Case Manager Role Overview", "content": "Case Manager Role OverviewAt Randstad, we are seeking a skilled Case Manager to join our team. As a Case Manager, you will be responsible for managing end-to-end case activities, including AAT applications and access decisions, with oversight from line managers.The ideal candidate will have legal experience...

  • Legal Case Manager

    1 week ago


    North Geelong, Victoria, Australia Randstad Full time

    About the Opportunity**APS6 Case Manager Role**We are seeking a highly skilled and experienced Case Manager to join our team at the Administrative Appeals Tribunal (AAT) Case Management Branch. As a Case Manager, you will be responsible for managing end-to-end case activities, handling AAT applications related to reviewable decisions, and resolving complex...


  • North Geelong, Victoria, Australia Chandler Macleod Full time

    {"title": "Disability Case Manager Role", "content": "About Chandler MacleodChandler Macleod is a government department dedicated to making life easier, accessible, and equitable for thousands of individuals and families across Australia.Job SummaryWe are seeking two (2) Disability Case Managers to join our busy team for a 6-month temporary assignment.Key...


  • Coburg North, Victoria, Australia The Salvation Army Full time

    {"h2": "About the Role", "p": "We are seeking a dedicated and compassionate Specialist Family Violence Refuge Practitioner to provide case management support to victim-survivors who have engaged in supported accommodation services through refuge and transitional housing, and also provide an outreach family violence case management response to...


  • North Altona, Victoria, Australia Toyota New Zeland Full time

    About UsAt Toyota New Zealand, we believe in the power of collaboration and innovation. Our diverse team works together to create exceptional products that meet the evolving needs of our customers.We are committed to fostering an inclusive workplace that values individual differences and provides equal opportunities for all. Our employees are our most...


  • North Altona, Victoria, Australia Toyota New Zeland Full time

    About UsAt Toyota New Zealand, we believe in the power of collaboration and innovation. Our diverse team works together to drive progress and create exceptional products that meet the evolving needs of our customers.We are committed to fostering an inclusive workplace that empowers individuals from all backgrounds to thrive. Our employees are our most...


  • North Altona, Victoria, Australia Toyota Full time

    About the RoleWe are seeking a dynamic Procurement Specialist – Corporate to oversee the creation and execution of corporate procurement strategies. This role involves competitive sourcing through effective contract management and supplier negotiations to ensure the best supplier selection, management, and mix, with a focus on customer satisfaction,...


  • North Altona, Victoria, Australia Toyota Full time

    About the RoleWe are seeking a highly skilled Procurement Specialist - Corporate to join our Finance and Procurement division. As a key member of our team, you will be responsible for overseeing the creation and execution of corporate procurement strategies, ensuring timely delivery of goods or services at the desired quality and optimal cost.Key...


  • North Altona, Victoria, Australia Toyota New Zeland Full time

    About the RoleWe are seeking a highly skilled Senior Product Planning Specialist to join our Product Planning & Development team. As a key member of our team, you will be responsible for developing model line-ups for commercial vehicles to maximize TMCA and Dealer profitability and achieve sales and customer satisfaction targets.Key ResponsibilitiesImplement...


  • Box Hill North, Victoria, Australia Eastern Health Full time

    About the RoleWe are seeking a skilled Mental Health Specialist to join our team at Eastern Health. As a Mental Health Specialist, you will play a critical role in providing high-quality assessment, intensive case management, and discipline-specific mental health assessment, treatment, consultation, and community linkage services within a recovery-oriented...


  • North Altona, Victoria, Australia Toyota New Zeland Full time

    Unlock Your Potential in a Dynamic TeamWe are seeking a highly skilled Senior Product Planning Specialist to join our Product Planning & Development team at Toyota New Zealand. As a key member of our team, you will play a crucial role in developing model line-ups for commercial vehicles to meet the future needs of our customers.About the RoleDevelop and...


  • North Altona, Victoria, Australia Toyota New Zeland Full time

    Unlock Your Potential in a Dynamic TeamWe are seeking a highly skilled Senior Product Planning Specialist to join our Product Planning & Development team at Toyota New Zealand. As a key member of our team, you will play a crucial role in developing model line-ups for commercial vehicles to meet the future needs of our customers.About the RoleDevelop and...


  • North Melbourne, Victoria, Australia Atlam Group Full time

    About the OpportunityDue to an internal promotion, a position is available within our Health and Injury Management team at Atlam Group. Reporting to the Health and Injury Management Lead, you will provide specialist occupational health and wellbeing advice and services. Working as part of a team achieving management of risk, continuous improvement, and...


  • Coburg North, Victoria, Australia The Salvation Army Full time

    About the RoleWe are seeking a highly motivated and compassionate individual to join our team as a Court Triage and Housing Specialist. In this role, you will work closely with clients who are at risk of homelessness, providing them with support and guidance to address the issues that are exacerbating their situation.As a key member of our team, you will be...