Director of Operational Excellence

1 day ago

Melbourne, Victoria, Australia beBeeLeadership Full time $100,000 - $150,000
Service Operations Leadership Role

This position offers a challenging opportunity to lead day-to-day operational management and drive the Service Team's performance.

As the successful candidate, you will be responsible for overseeing the intake process and contact centre operations to ensure they are accessible, independent, and fair.

Key aspects of this role include strategic leadership, team management, and operational excellence.

Required Skills and Qualifications
  • Proven experience in leading high-volume customer service and contact centre functions.
  • Knowledge of contact centre technologies and resource planning methodologies.
  • Strong leadership skills, with ability to motivate and inspire teams to achieve their best.
  • Demonstrated analytical and problem-solving skills, with a keen attention to detail and quality.
  • Ability to remain calm under pressure, determine workloads, set priorities, and complete tasks within specified timeframes.

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