Customer Experience Team Leader
7 days ago
We are seeking a highly skilled and experienced professional to lead our customer service and engagement functions. As a key member of our team, you will be responsible for managing the customer service team, overseeing complaint resolution, and driving initiatives that build trust, strengthen community connections, and enhance ratepayer satisfaction.
">This is an excellent opportunity for someone who is passionate about delivering exceptional service and shaping a positive customer experience. If you have strong leadership skills, excellent communication skills, and a commitment to providing outstanding service, we want to hear from you.
>The ideal candidate will have experience in customer-facing roles, with a proven track record of providing high-quality service and resolving complex complaints. You will also have excellent communication and interpersonal skills, with the ability to work effectively with colleagues, stakeholders, and customers.
In this role, you will be responsible for:
- Managing the customer service team, including leading, guiding, and developing team members.
- Overseeing complaint resolution, including investigating and responding to customer complaints in a timely and effective manner.
- Driving initiatives that build trust, strengthen community connections, and enhance ratepayer satisfaction, including identifying areas for improvement and implementing changes to improve service delivery.
You will also have the opportunity to contribute to the development of policies and procedures related to customer service, as well as participate in training and professional development opportunities to enhance your skills and knowledge.
We offer a supportive team environment, with opportunities for professional growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
- 9-day fortnight is possible and 19-day month is possible (full-time)
- 22 days annual leave
- Supportive team environment and professional development
Applicants must include the following documents with their application: a covering letter outlining their interest in the position, a current CV/resume, and a response to the selection criteria (maximum of 3 pages).
Australian citizenship, permanent residency, or legal working rights is an essential requirement for applicants to be considered for permanent positions at the Shire of Gingin. Late or incomplete applications will not be considered, and canvassing of Elected Members during the recruitment process will disqualify an applicant's chance of being selected.
We welcome applicants from diverse backgrounds and encourage those with a disability, people of all ages, sexualities, and genders to apply. All employees and prospective employees of the Shire of Gingin are required to declare any secondary employment and private activities to ensure that any conflict of interests may be appropriately managed.
Please direct any enquiries to Genesia Koorasingh, Human Resources Manager, Rachael Wright, Executive Manager Corporate Services, or Karina Leonhardt, Manager Corporate Services. We respectfully ask recruiters and employment agencies not to contact us regarding this job posting.
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