Coordinator - Customer Experience

20 hours ago

Gingin, Australia Careers at Council Full time
Overview

Join to apply for the Coordinator - Customer Experience role at Careers at Council.

Location: Gingin, Western Australia

Employment type: Full-time

Salary: Permanent full-time, Annual Salary Up To $93,500.59

Responsibilities
  • Lead customer service and engagement functions. Manage the Shire's customer service team, oversee complaint resolution, and drive initiatives that build trust, strengthen community connections, and enhance ratepayer satisfaction.
  • Deliver exceptional service and shape a positive customer experience to make a meaningful impact on the community.
What We Can Offer You
  • Annual cash salary up to $93,500.59 plus superannuation up to 15%.
  • 9-day fortnight is possible and 19-day month is possible (full-time).
  • 22 days annual leave.
  • Supportive team environment and professional development.
To Apply

Applicants may view the Position Description. Written applications may be emailed to mail@gingin.wa.gov.au or submitted via the "Apply for this role" button. A police clearance and medical check will be required later in the process.

Your application must include the following 3 documents:

  • Covering letter outlining your interest in the position.
  • Current CV / Resumé (referees must be current).
  • Response to the Selection Criteria — see page 2 of the Position Description and in a separate document outline your ability to meet each of the requirements of the role (maximum 3 pages).

Applications close 4.00pm, Friday 26 September 2025.

Eligibility
  • Australian citizenship, permanent residency, or legal working rights are essential for permanent positions at the Shire of Gingin.
  • Late or incomplete applications will not be considered.
  • Canvassing of Elected Members during the recruitment process will disqualify your application.
  • The Shire of Gingin is committed to diversity and inclusion and is an equal opportunity employer. Aboriginal and Torres Strait Islander peoples, people of culturally and linguistically diverse backgrounds, people with a disability, people of all ages, sexualities, and genders are encouraged to apply.
  • All employees and prospective employees are required to declare any secondary employment and private activities to ensure that any conflict of interests may be appropriately managed.
Enquiries
  • Genesia Koorasingh, Human Resources Manager – (08) 9575 5100
  • Rachael Wright, Executive Manager Corporate Services – (08) 9575 5100
  • Karina Leonhardt, Manager Corporate Services – (08) 9575 5100

Note for recruiters and employment agencies - we respectfully ask not to contact us regarding this job posting as unsolicited resumes or recruitment services will not be responded to or accepted.

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