Towing and Transport Service Director
4 days ago
Job Description:
As a Senior Operations Manager at Nationwide Group, you will be responsible for leading our Tow Truck Operators (TTOs) through strategic partnerships. You will work closely with our team to ensure that our operations are running efficiently and effectively, meeting customer demands and achieving key performance indicators (KPIs).
You will have a proven track record of managing teams and driving business growth. You will also possess strong leadership and mentoring skills, with a demonstrated ability to develop and maintain strategic partnerships with contractors.
In this role, you will provide leadership in the training, development, and support of national towing, transport, and roadside patrol teams, ensuring compliance with Safe Work Procedures and customer KPIs.
Key Requirements Include:
- Proven experience in a management role within the towing, roadside assistance, or fleet services industry.
- Strong leadership and mentoring skills, with a demonstrated ability to manage teams effectively.
- In-depth knowledge of service delivery operations, customer KPIs, and safety standards.
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