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Professional Customer Advocate

2 weeks ago

Brisbane, Queensland, Australia beBeeCustomerCentric Full time $100,000 - $130,000
Customer Experience Expert

Making a real difference in the lives of our customers is paramount for us. We seek a customer-centric professional who can deliver exceptional customer experiences and claims performance.

  • Demonstrate unwavering commitment to customer satisfaction and place the customer at the heart of all decisions.
  • Provide outstanding customer service to injured customers, addressing their needs promptly and efficiently.
  • Collaborate with team members and stakeholders to identify solutions that meet and exceed customer expectations.

The ideal candidate will work closely with our leadership to develop innovative business processes and strategies that drive improved customer experience, operational efficiency, and claims performance aligned with our Group's strategic objectives and regulatory requirements.

This role demands a strong passion for enhancing customer experience and delivering high-quality solutions within tight timeframes. The successful candidate will possess excellent written and verbal communication skills, enabling them to effectively convey and explain information to customers both verbally and in writing. Additionally, they will have the ability to make informed commercial decisions in line with delegated authority.