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Workplace Experience Ambassador

2 months ago

Sydney, New South Wales, Australia JLL Full time
About the Role

We are seeking a highly skilled and experienced individual to join our team as a Workplace Experience Ambassador. As a key member of our team, you will be responsible for creating a vibrant and welcoming atmosphere for our clients and their visitors.

Your primary goal will be to positively impact the care and experience of our clients and guests, while striving to continually improve experience service performance by collaborating with internal stakeholders for event planning and execution.

Key Responsibilities
  • Serve as the initial point of contact for client employee inquiries, issues, troubleshooting, and feedback related to the services within the workplace.
  • Implement improved initiatives & activations to the guest & work spaces to enhance client service and guest experience.
  • Assistance and flexibility with client events as needed to ensure flawless delivery.
  • Intuitive service delivery, anticipating needs or concerns exceeding client expectations.
  • Be visibly engaged every day in the workspace and build meaningful lasting relationships with client employees and guests.
Requirements
  • 2-3+ years proven work experience in a related field such as hospitality, administration, facility/property management, business operations.
  • Organisation, time management, prioritising and the ability to handle a varied workload.
  • Communication and influencing skills with the ability to develop relationships with suppliers, stakeholders and management in person and in writing.
  • Ability to work independently while also collaborating with diverse teams on exciting initiatives and activations.
  • Excellent verbal and written communication skills with the ability to communicate professionally.
  • Ability to adapt to new devices, technology, and applications.
About JLL

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat. We are committed to equal opportunity and building an inclusive workplace. This is why, for more than a decade, we continue to rank among the World's Most Ethical Companies. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions and race. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce

Location: On-site –Sydney, NSW