Cadillac Aftersales Operations Manager
3 weeks ago
We are seeking a highly skilled and experienced Aftersales Operations Manager to join our Cadillac team in Sydney. As a key member of our aftersales team, you will be responsible for ensuring the delivery of an exceptional customer experience.
Key Responsibilities- Building and developing a high-performing Aftersales Operations team
- Prioritizing health and safety in the workshop
- Leading the Aftersales Service team to deliver a customer-focused environment
- Managing service department bookings to optimize technician productivity and efficiency
- Coordinating mobile service vehicle operations to ensure customer satisfaction and safe operations
- Managing the DMS system to ensure seamless administration tasks
- Overseeing parts inventory, receiving, booking out, and reordering
- Coordinating new vehicle receiving and preparation to meet delivery timings and facility limitations
- Working with 3rd party Cadillac service providers
- Supporting business operations to ensure flawless vehicle launches and drive programs
- Completing vehicle evaluations to identify concerns and validate repairs
- Escalating product issues to relevant departments
We are looking for someone with a strong knowledge and understanding of dealership service and parts operations in the retail vehicle service industry. You should have the ability to lead a high-performing team of technicians and provide excellent customer experience.
- 5+ years of experience as a Service Manager, 2IC, or Advisor
- Technical understanding of the latest automotive technologies and operation of features
- Strong knowledge of relevant OH&S in regard to workshop operation
- Ability to organize, prioritize, manage, and execute tasks
- Ability to identify and develop improvement processes
- Previous experience in setting up or expanding aftersales operations is an advantage
- Trade qualification as an Automotive Technician
- Experience with electric vehicles and luxury brands is an advantage
- Valid Driver's license
General Motors is a global company with a vision of a world with zero crashes, zero emissions, and zero congestion. We are committed to being a workplace that is free of discrimination and genuinely fosters inclusion and belonging.
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