Cadillac Aftersales Operations Manager

3 weeks ago


Melbourne, Victoria, Australia Tideri Jobbörse Full time
About the Role

We are seeking a highly skilled and experienced Aftersales Operations Manager to join our Cadillac team in Sydney. As a key member of our aftersales team, you will be responsible for ensuring the delivery of an exceptional customer experience.

Key Responsibilities
  • Building and developing a high-performing Aftersales Operations team
  • Prioritizing health and safety in the workshop
  • Leading the Aftersales Service team to deliver a customer-focused environment
  • Managing service department bookings to optimize technician productivity and efficiency
  • Coordinating mobile service vehicle operations to ensure customer satisfaction and safe operations
  • Managing the DMS system to ensure seamless administration tasks
  • Overseeing parts inventory, receiving, booking out, and reordering
  • Coordinating new vehicle receiving and preparation to meet delivery timings and facility limitations
  • Working with 3rd party Cadillac service providers
  • Supporting business operations to ensure flawless vehicle launches and drive programs
  • Completing vehicle evaluations to identify concerns and validate repairs
  • Escalating product issues to relevant departments
About You

We are looking for someone with a strong knowledge and understanding of dealership service and parts operations in the retail vehicle service industry. You should have the ability to lead a high-performing team of technicians and provide excellent customer experience.

  • 5+ years of experience as a Service Manager, 2IC, or Advisor
  • Technical understanding of the latest automotive technologies and operation of features
  • Strong knowledge of relevant OH&S in regard to workshop operation
  • Ability to organize, prioritize, manage, and execute tasks
  • Ability to identify and develop improvement processes
  • Previous experience in setting up or expanding aftersales operations is an advantage
  • Trade qualification as an Automotive Technician
  • Experience with electric vehicles and luxury brands is an advantage
  • Valid Driver's license
About Us

General Motors is a global company with a vision of a world with zero crashes, zero emissions, and zero congestion. We are committed to being a workplace that is free of discrimination and genuinely fosters inclusion and belonging.


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