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Senior Implementation Engineer
2 months ago
We are seeking a highly skilled Senior Implementation Engineer to join our team at Cisco. As a key member of our customer success team, you will be responsible for delivering outstanding enablement, implementation, and optimization services to our enterprise customers.
Key Responsibilities- Engage with customers to deliver product implementation, integration, and training services.
- Project manage multiple projects concurrently, managing stakeholder expectations and actions.
- Provide technical leadership in the region by aligning best practices to other regions and mentoring Implementation Engineers.
- Engage with escalated or at-risk projects or accounts to problem solve and provide strategic direction.
- Provide accurate technical scope recommendations by understanding customer requirements and expectations.
- Build value-based relationships with customers, leading to referral and renewal.
- Leverage data analytics to transparently track and report on customer engagements.
- A standout customer-first attitude.
- Bachelor's or advanced degree in a technical field, or equivalent working experience.
- At least 7-10 years' experience working in a customer-facing role.
- Project management and consulting experience.
- Advanced understanding of network and application protocols.
- Experience maintaining or implementing LAN/WAN environments.
- Experience with Cloud/SaaS software products and web technologies.
- Experience developing and maintaining scripts and automating workflows.
Cisco is a global technology leader that has been shaping the future of the internet for more than 30 years. We are a company that values diversity, equity, and inclusion, and we are committed to creating a workplace where everyone can thrive.
