Senior Implementation Engineer

1 month ago

Sydney, New South Wales, Australia Cisco Full time

About the Role

Cisco is seeking a highly skilled Senior Implementation Engineer to join our team in Australia. As a key member of our implementation team, you will be responsible for delivering outstanding enablement, implementation, and optimization services to our customers.

You will need to be a ThousandEyes product expert, with monitoring system expertise, and a solid foundation in core network architecture. You will plan for and deliver on a wide range of engagement types, including project planning, implementation, and documentation of monitoring services, end-user training, and optimization.

You will need to be a generalist who is polished and easy to put in front of a wide variety of customer roles.

Responsibilities

  • Guide customers on deploying and implementing ThousandEyes.
  • Implement ThousandEyes in large enterprise customers with complex requirements across the APJC region.
  • Engage with customers to deliver product implementation, integration, and training services.
  • Project manage many projects concurrently managing stakeholder expectations and actions.
  • Provide technical leadership in the region by aligning best practices to other regions and mentoring Implementation Engineers across the APJC region.
  • Engage with escalated or at-risk projects or accounts to problem solve and provide strategic direction.
  • Provide accurate technical scope recommendations by understanding customer requirements and expectations and investigating feasibility of solutions when required.
  • Build value-based relationships with customers, leading to referral and renewal.
  • Leverage data analytics to transparently track and report on customer engagements.
  • Track and report on utilization and work performed.
  • Identification of potential product/services upsell or cross-sell opportunities.
  • Special projects as assigned.

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