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Financial Services Professional
2 weeks ago
We are a banking institution that goes beyond traditional financial services. Our mission is to create positive impacts on people's lives, and we require your support to achieve this goal.
As a Personal Banker (also known as a Customer Relationship Officer), you will serve as the face of our organisation, delivering exceptional customer service and addressing their comprehensive banking needs.
Your Key Responsibilities- Develop solutions that cater to customers' current and future goals, ensuring mutual benefits for both parties.
- Educate and assist customers with digital literacy and online banking capabilities as we continue to innovate our offerings.
- Guide customers through tailored lending solutions, helping them achieve their objectives.
- Pursue continuous learning, applying your expertise and advancing your career through on-the-job training and other professional development opportunities.
- Foster relationships with customers, contribute to community involvement, and make a positive difference.
This is a permanent, full-time position based in Community Nightcliff, with a roster of 76 hours per fortnight.
What You'll Bring to the Role- Proven ability to achieve sales results by delivering solutions that meet customers' needs.
- Confidence in communicating with new and existing customers face-to-face and over the phone.
- The capacity to establish strong relationships and rapport with customers and colleagues.
- A willingness to understand and promote what sets our organisation apart.
- A collaborative mindset – teamwork is essential for achieving our objectives.
- Experience in consumer lending – an asset but not essential.
Our community banking approach is built on a shared revenue model based on 'profit-with-purpose'. This framework ensures that profits generated are reinvested directly into the communities that produce them, supporting local initiatives such as infrastructure enhancements, event sponsorships, and scholarship programs.
You will be working for a certified social enterprise company that contributes to community prosperity. This role offers the unique opportunity for professional growth while also enabling positive community impact.
