Cafe Operations Manager
1 week ago
Key Responsibilities:
1. Oversee all aspects of the cafe, including dining in and catering services, to ensure seamless customer experiences.
2. Develop and implement weekly schedules that balance customer service needs with financial labor targets.
3. Effectively manage daily processes, including ordering patterns, to meet cost of goods targets while maintaining adequate stock levels.
4. Provide daily leadership and support to staff to achieve high standards of customer service with a positive attitude.
5. Monitor and maintain inventory records, ensuring accurate stock levels and timely ordering.
6. Ensure dining and drinking facilities comply with health regulations, are clean, functional, and of suitable appearance.
7. Greet guests and ensure their satisfaction with the food and service provided.
8. Manage reservations and monitor menu items, making changes as needed in consultation with the owner and chefs.
9. Examine the quality, quantity, taste, and freshness of dishes to be served.
10. Adhere to customer service standards, plans, and policies, and follow and enforce hygiene, health, and safety regulations.
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