
Front Desk Manager
2 weeks ago
We are seeking a well-presented individual with a solid background in Front Desk/Night Audit Operations to join our team.
The ideal candidate will be responsible for checking-in and checking-out of guests, auditing all daily hotel transactions and daily shift reports, taking and processing reservations, ensuring professionalism and accuracy with information and billing during arrival and departure, and taking responsibility to ensure all required tasks are completed accurately and within given time frames.
About the Role:
- Checking-in and checking-out of guests
- Auditing all daily hotel transactions and daily shift reports
- Taking and processing reservations
- Ensuring professionalism and accuracy with information and billing during arrival and departure
- Ensuring all required tasks are completed accurately and within given time frames
About You:
- Excellent communication and interpersonal skills
- A commitment to outstanding customer service
- The availability to work on a rotating roster
- Excellent grooming and presentation skills
- A warm and friendly personality
- Confidence to problem solve without supervision
- Excellent time management skills
- The ability to work under pressure with excellent attention to detail
- Ability to work independently & within a team environment
- Previous experience in a similar role is an advantage
- First Aid and RSA Certificate (optional)
- Knowledge of Oracle/Micros - Opera PMS Systems would be considered as an advantage
- Computer literacy in Microsoft Office 365
Benefits:
- A supportive team environment
- Ongoing training and development
- High occupancy
- Consistent shifts
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