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Workforce Optimization Specialist
2 months ago
About the Opportunity
As a Workforce Planner for Medibank Private Limited, you will play a critical role in driving the delivery of optimized workforce planning for clinicians working across various health programs.
You will be responsible for analyzing, forecasting, and planning workforce supply and demand for frontline healthcare staff while supporting internal operations in the pursuit of optimization.
Reporting to the Senior Manager - Workforce Planning, you will also:
- Drive commercial benefits through implementing best practice workforce planning optimization.
- Manage the end-to-end forecasting, scheduling, and tactical optimization for your assigned work groups to deliver a consistently and reliably safe and efficient service in the context of contractual commitment.
- Report and communicate on emerging trends and anomalies, including adherence, shrinkage, occupancy, performance, and productivity, staffing or service trends.
- Foster innovation, fine-tune tools, explore technological modernization, and creatively enhance processes to consistently drive improved client outcomes.
- Build strong relationships with key stakeholders across the business to work collaboratively and deliver excellence in customer service and KPIs attainment.
- Provide both formal and informal narrative and graphical representation of resource plan assumptions, logic, calculations, variations, and associated staffing strategies and mitigation tactics.
This is a full-time permanent position that offers the flexibility to work from home and/or from one of our offices.
About You
You are a problem solver, analytical, enjoy working with data, and use initiative to manage issues, drive outcomes, and process improvements across the business.
You will also bring to the role:
- Minimum 3-5 years of workforce planning and optimization experience in large, complex omnichannel contact centers, relevant experience in the healthcare industry would be favorable.
- Experienced in all aspects of workforce planning fundamentals of the contact center.
- Knowledge and proficiency of Alvaria eWFM is highly desirable, or alternate WFP software expertise is essential.
- Experience in modeling and analytical aptitude and proven experience of producing reports, analysis, and numerically intensive work.
- Advanced skills in Microsoft Office (specifically Microsoft Excel), as well as an ability to source and interpret data via various reporting methodologies and tools such as Power BI and Tableau.
Our Benefits
- Private Health Insurance subsidy of up to 35% and discounts on Travel, Life, and Pet Insurances.
- 14-weeks paid parental leave for all eligible employees, regardless of whether you are the primary or secondary carer.
- Wellness and health programs: Feel good grants, wellbeing hub, EAP, Online fitness classes, and more.
- Rewards and discounts in attractions, cinema, hotels, and more.
