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Service Desk Operations Specialist

2 months ago

Melbourne, Victoria, Australia Centorrino Technologies Full time

About the Role:

Centorrino Technologies is seeking an experienced Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:

  • Work within a dedicated sub-team to own the client's end-user onboarding experience
  • Ensure all documented processes are followed and high-quality outcomes are experienced by our customers with every encounter
  • Refine, update, and improve processes in line with customers' changing needs
  • Work with a range of technologies, including Microsoft 365 stack, Active Directory, VOIP solutions, and more

Requirements:

  • A process-driven mindset
  • High attention to detail
  • Willingness to learn new things
  • A positive and collaborative can-do attitude
  • Excellent communication skills
  • Experience in a similar role

What We Offer:

  • A wealth of training and development opportunities to enhance your skills and achieve your career goals
  • We care about your physical and mental wellbeing, offering wellbeing subsidies for gym, yoga, and Pilates memberships
  • The freedom to choose between a Mac or PC and cost-price tech discounts to stay up-to-date with the latest trends
  • Team bonding through various events to connect with colleagues outside of work
  • A personalized career and learning plan tailored to your unique goals and aspirations
  • A commitment to diversity and inclusivity, prioritizing health, wellbeing, and fun in our workplace culture