Service Fulfilment Operations Specialist
3 hours ago
We are seeking a highly skilled Service Fulfilment Operations Specialist to join our team at IKEA. As a key member of our operations team, you will be responsible for creating performance reports from IT solutions to enable high-performing daily operations and an efficient distribution network connected to service fulfilment.
Your responsibilities will include securing excellence in operations and quality under the scope of Service Fulfilment on the market through proper system setup, monitoring, and reporting, as well as clear communication with service partners to exceed customer expectations and provide a seamless shopping experience.
You will contribute to securing efficiency and implementing improvements on the market by supporting the development of operational processes and developing tools and ways of working in line with daily operational requirements in cooperation with relevant stakeholders.
Additionally, you will be responsible for defining and maintaining short and mid-term service and capacity parameters based on available forecasts, as well as securing accurate reporting of service costs through efficient and accurate reconciliation of invoicing of contract costs and connected analysis.
We are looking for someone with strong collaboration and leadership skills to build relationships, influence, and negotiate topics across the organisation and with external service partners to deliver an excellent customer experience and optimal service fulfilment network.
As a Service Fulfilment Operations Specialist, you will have the opportunity to work with a talented team and contribute to the success of IKEA's operations.
What we offerWe offer a range of benefits and rewards, including 5 weeks paid annual leave, paid parental leave, family and community leave, and much more. You will also have access to our Employee Assistance Program for health and wellbeing support, as well as a range of other benefits.
We are committed to creating a positive and inclusive work environment, and we welcome applications from diverse candidates.
About IKEAIKEA is a global home furnishings company that is committed to creating a better everyday life for the many people. We believe in equality, diversity, and inclusion, and we are passionate about home furnishing, creating a positive life at home, and sharing our tasty responsibly sourced food with the many people across the world.
We are guided by our cultures and values, which include creating a great place to work, standing for equality, diversity, and inclusion, caring about people and planet, and promoting health and wellbeing.
We are a dynamic and innovative company that is always looking for ways to improve and grow. If you are a motivated and talented individual who is passionate about operations and service fulfilment, we encourage you to apply for this exciting opportunity.
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