Service Fulfilment Operations Specialist
2 weeks ago
About this role
We are seeking a highly skilled Service Fulfilment Operations Specialist to join our team at IKEA. As a key member of our operations team, you will be responsible for creating performance reports from IT solutions to enable a high-performing daily operations and an efficient distribution network connected to service fulfilment.
Key responsibilities
- Responsible for creating performance reports from IT solutions to enable a high-performing daily operations and an efficient distribution network connected to service fulfilment.
- Responsible to secure excellence in operations and quality under the scope of Service Fulfilment on the market through securing proper system setup for services, monitoring and reporting and clear connected communication with service partners to exceed customer expectations.
- Contribute to securing efficiency and implementing improvements on the market by supporting the development of operational processes and developing tools and ways of working in line with daily operational requirements in cooperation with relevant stakeholders.
- Contribute to short and mid-term development of existing service partners through trainings in relevant IT solutions and for providing first line IT support towards service partners in daily business.
- Responsible to define and maintain short and mid-term service and capacity parameters based on available forecasts.
- Responsible for securing accurate reporting of service costs through efficient and accurate reconciliation of invoicing of contract costs and connected analysis.
Requirements
- An ability to process, analyse and interpret large volumes of information and apply analytical process-oriented thinking when acting on and proposing solutions.
- Equipped with strong collaboration and leadership skills to build relationships, influence and negotiate topics across the organisation and with external service partners to deliver an excellent customer experience and optimal service fulfilment network.
- Highly developed Microsoft Excel skills and a strong understanding of PowerBI, utilising your skills and knowledge to streamline processes and secure efficient ways of working.
- Strong stakeholder management skills, providing service, support and guidance to managers and leaders in the business to improve the business whilst focusing on the customer experience.
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