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Service Fulfilment Operations Specialist

2 months ago


Tempe, Australia Ikea Full time
About this role

We are seeking a highly skilled Service Fulfilment Operations Specialist to join our team at IKEA. As a key member of our operations team, you will be responsible for creating performance reports from IT solutions to enable high-performing daily operations and an efficient distribution network connected to service fulfilment.

Your responsibilities will include securing excellence in operations and quality under the scope of Service Fulfilment on the market through proper system setup, monitoring, and reporting, as well as clear communication with service partners to exceed customer expectations and provide a seamless shopping experience.

You will contribute to securing efficiency and implementing improvements on the market by supporting the development of operational processes and developing tools and ways of working in line with daily operational requirements in cooperation with relevant stakeholders.

Additionally, you will be responsible for defining and maintaining short and mid-term service and capacity parameters based on available forecasts, as well as securing accurate reporting of service costs through efficient and accurate reconciliation of invoicing of contract costs and connected analysis.

We are looking for someone with strong analytical and problem-solving skills, as well as excellent collaboration and leadership skills to build relationships, influence, and negotiate topics across the organisation and with external service partners.

As a Service Fulfilment Operations Specialist, you will have the opportunity to work with a talented team and contribute to the success of IKEA's service operations.

What we offer

As a Service Fulfilment Operations Specialist at IKEA, you will have access to a range of benefits and rewards, including 5 weeks paid annual leave, paid parental leave, family and community leave, and more.

You will also have the opportunity to work with a talented team and contribute to the success of IKEA's service operations.

We are committed to providing a great place to work, with a focus on equality, diversity, and inclusion, as well as promoting health and wellbeing.

We offer a range of training and development opportunities to help you grow and succeed in your career.

About IKEA

IKEA is a global home furnishings company that is committed to creating a better everyday life for the many people.

We believe that everything we do comes with the responsibility to create a positive impact on people, society, and the planet.

We are passionate about home furnishing, creating a positive life at home, and sharing our tasty responsibly sourced food with the many people across the world.

We are guided by our cultures and values, creating a great place to work.

We stand for equality, diversity, and inclusion, and we care about people and planet and promote health and wellbeing.