Business Systems Support Specialist

2 months ago


East Melbourne, Australia Fuse Recruitment Full time
Business Systems Support Specialist

Fuse Recruitment is seeking a highly skilled Business Systems Support Specialist to join our team. As a Business Systems Support Specialist, you will play a critical role in providing technical support to our insurance brokers, ensuring they have the necessary tools and resources to succeed.

About the Role

This is an exciting opportunity to work with a fast-growing national insurance brokerage company that values company culture and personal career development. As a Business Systems Support Specialist, you will be responsible for providing Level 1 systems support to internal users, particularly insurance brokers. You will assist with troubleshooting and resolving technical issues related to the company's in-house systems, act as a first point of contact for systems-related queries, and work closely with brokers to ensure they have the necessary support and guidance when using systems.

Key Responsibilities
  • Provide technical support to insurance brokers, ensuring they have the necessary tools and resources to succeed.
  • Assist with troubleshooting and resolving technical issues related to the company's in-house systems.
  • Act as a first point of contact for systems-related queries, delivering timely and effective solutions.
  • Work closely with brokers to ensure they have the necessary support and guidance when using systems.
  • Collaborate with other IT team members to enhance system performance and user experience.
Requirements
  • Desired degree in Computer Science, Information Technology, or a related field.
  • 2 years of experience in Systems or Business Support.
  • 12 months experience in financial services business.
  • Strong communication skills with the ability to effectively assist and guide users.
  • Knowledge of insurance broking is preferred.

We are looking for a highly skilled and motivated individual who is passionate about providing exceptional technical support. If you are a team player with a strong work ethic and a desire to succeed, we encourage you to apply for this exciting opportunity.



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