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Fitness Careers: Customer Service Representative
2 weeks ago
A career in fitness is a rewarding and challenging opportunity. As a Member Support Consultant, you will play a vital role in helping people achieve their health and wellness goals.
The role of a Member Support Consultant is to provide exceptional customer service, inspire others to begin their wellness journey, and help thousands of people become faster, fitter, stronger and happier versions of themselves.
Key responsibilities include:
- Contribute to club sales growth through proactive sales activities and referrals campaigns
- Generate and convert high-quality sales leads through community outreach and identifying new business opportunities
- Provide sales presentations and tours to prospective members
- Create positive member journeys via personalized interactions
- Achieve successful outcomes to enquiries
- Support member retention programs and inspire members to continue their fitness journey
About you:
- You are currently certified in First Aid & CPR
- You have excellent communication skills and can build rapport with people from diverse backgrounds
- You are able to solve problems and overcome obstacles
- You have outstanding communication abilities and can listen, understand, empathise and influence others
- You are tenacious with a natural drive to achieve individual targets and team goals
- You are customer-focused with a desire to achieve exceptional customer outcomes
We offer:
- A competitive base salary and commission structure
- A complimentary all-access gym membership
- Anniversary leave days and additional free gym memberships for friends and family as part of our recognition for service awards
- Career opportunities with Fitness and Lifestyle Group - Asia Pacific's largest diversified fitness group
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About us:
We are the leading fitness, health and wellness group in the Asia-Pacific region. Our mission is to make a meaningful, positive impact on people's lives through innovative and diverse health and wellness offerings, both physical and digital.
