Regional Operations Manager

2 weeks ago

Southport, Australia Enterprise & Training Company Limited Full time

Regional Operations Manager

Enterprise & Training Company Limited (ETC) is a leading not-for-profit provider in employment, training, and business services. We are seeking a highly skilled Regional Operations Manager to join our team in the Gold Coast region.

The successful candidate will be responsible for managing the Parent Pathways operations across the region, leading and supporting a team of Senior Mentors and Mentors to ensure each site remains within contractual guidelines and operational budgets.

Key Responsibilities:

  • Assist with and develop, implement, monitor, and maintain efficient and effective administrative systems to ensure compliance with contracts managed at each site and ETC policies.
  • Assist the Program Manager with development and implementation of strategic activities to retain and enhance contracts in each Employment Region (ER).
  • Provide daily management support and coaching to staff to drive performance and achievement of financial budgets, program KPIs, and organizational goals.
  • Assist in developing and implementing strategies and generating partnerships to enhance employment and education opportunities and provide varied and valuable intensive pre-employment support programs and activities for parents and carers.
  • Be responsible for implementing and monitoring compliance and best practice as required by ETC and in line with associated contracts.
  • Manage the physical infrastructure of each office and be responsible for the security of each site, including opening and closing procedures.
  • Oversee funded projects, ensuring key compliance issues are met, including program outcomes, reports, and budgets.
  • Work with the Program Manager to promote services to local industry, service clubs, employers, and job seekers, and actively network ETC services in the Employment Regions.
  • Uphold and promote the Parent Pathways Program goals, contributing to its continuous improvement and success and achievement of organizational KPIs.

Requirements:

  • Demonstrated operational management experience in employment services, preferably Workforce Australia, Transition to Work, or Disability Employment Services.
  • Demonstrated experience in mentoring, coaching, or providing support services, particularly with working parents, carers, or students.
  • Strong leadership skills to help lead, mentor, motivate team success.
  • Demonstrated ability to successfully manage multiple sites to achieve business outcomes.
  • Excellent verbal and written communication and interpersonal skills, with the ability to connect and build rapport and trust with diverse participants.
  • A high level of computer literacy and use of Microsoft Office suites and other government programs.
  • Sensitivity to and understanding of the diverse cultural backgrounds and experiences of participants.
  • Familiarity with community resources and services available to parents and carers, including childcare, housing, and financial aid.
  • Ability to interpret various guidelines and work within frameworks.
  • Ability to maintain a cohesive team environment focused on meeting ETC's business objectives.
  • Highly motivated to achieving general employment and training outcomes for participants and organizational performance and KPI goals.
  • A current driver's license and ability to travel between our sites within the region.
  • A current, clear National Police Check.
  • A current Working With Children Check (QLD Blue Card).
  • A Certificate IV or higher in qualification, in Employment Services and/or Community Services or similar (desirable).

Why work for ETC:

We pride ourselves on offering a positive work culture and environment for employees to achieve their best. We offer a broad range of benefits, including above-award salaries, salary packaging, and flexible working arrangements.

We are an equal opportunity employer and promote great working conditions. ETC respects diversity in all people and actively encourages applications from all minority groups. We believe that a diverse workforce not only reflects the communities we serve but also leads to better outcomes for our employees, customers, and stakeholders.

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