Cafe Operations Manager

4 weeks ago

Southport, Australia KKQ PTY LTD Full time
Cafe Manager Job Description

KKQ PTY LTD is seeking a highly skilled and experienced Cafe Manager to oversee the day-to-day operations of our Espresso Lane Cafe in Southport.

Key Responsibilities:
  • Manage the cafe's operations, ensuring smooth and efficient service to customers.
  • Coordinate with kitchen staff to maintain high-quality food standards and timely delivery of orders.
  • Manage inventory levels, ordering supplies, and ensuring adequate stock.
  • Recruit, train, and supervise restaurant staff, including chefs, cooks, and kitchen assistants.
  • Create work schedules, assign tasks, and ensure that staff adhere to cafe policies and procedures.
  • Provide ongoing training to improve the skills and performance of the team.
  • Ensure excellent customer service by maintaining a positive and welcoming atmosphere.
  • Handle customer inquiries, complaints, and feedback in a professional manner.
  • Monitor customer satisfaction and address any issues promptly.
  • Collaborate on refining business objectives and long-term plans.
  • Prepare and manage budgets, ensuring financial goals are met.
  • Maintain regular communication with the owner to discuss overall performance, goals, and strategies.
  • Monitor and control operating costs, such as labour and food expenses.
  • Implement pricing strategies and promotions to maximize revenue.
  • Maintain and enforce hygiene and safety standards in the cafe.
  • Monitor food quality and presentation to meet the restaurant's standards.
  • Conduct regular inspections to ensure cleanliness and orderliness.
  • Collaborate with chefs to plan and update the menu based on customer preferences and market trends.
  • Introduce new dishes and specials to attract and retain customers.
  • Develop and implement marketing strategies to increase cafe visibility and attract new customers.
  • Coordinate promotions, events, and collaborations to boost sales.
  • Establish and maintain relationships with suppliers and vendors.
  • Negotiate contracts and prices for food and beverage supplies.
  • Handle administrative duties such as payroll, scheduling, and record-keeping.
  • Prepare and analyze reports on sales, expenses, and other key performance indicators.
  • Ensure compliance with health and safety regulations, licensing requirements, and other legal obligations.
  • Stay informed about industry trends, regulations, and best practices.
Requirements:
  • Diploma of Hospitality Management or related fields with at least 2 years of relevant experience.
  • Good organizational skills for high demand of diversity of duties and staff matters.
  • Pleasant, polite manner for dealing with public and staff.
  • Professional, responsible, and able to work with a team of employees under constant work pressure.
  • Ability to maintain employee relations leading by example and demonstrated willingness to work in a team environment.

Shortlisted candidates will be contacted. Candidates must have full working rights to be considered.

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