Front Office Representative

1 month ago


Brisbane, Queensland, Australia Grupo Mantra Full time

Mantra Portsea is a tropical resort located in the heart of Port Douglas, one hour north of Cairns. On your days off, explore the surrounding area, including Four Mile Beach, Mossman Gorge, the Atherton Tablelands, Daintree Rainforest, or the Great Barrier Reef.

As a Guest Service Agent, you will:

  • Deliver exceptional service from check-in to check-out and everywhere in between
  • Interact with guests and visitors, providing local information on neighbourhood attractions and amenities
  • Be responsible for completing various front office tasks, ensuring every day is different

Requirements:

  • The ability to work under pressure, multitask, and think on your feet to resolve issues
  • Strong communication skills and pride in personal presentation
  • A passionate and positive attitude, with a genuine customer service focus

Previous experience working in Hotel Reception is an advantage



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