System Optimization Manager

2 weeks ago

Eastern Creek, Western Australia Pet Circle Full time
About the Role

We're seeking a highly skilled System Optimization Manager to join our team at Pet Circle. As a key member of our operations team, you'll play a critical role in ensuring our systems are interconnected, workflows are scalable, and state-of-the-art.

Key Responsibilities
  • Daily Operations & Escalations: Oversee daily operations of our WMS Scale, ensuring it functions according to design specifications. Serve as the escalation point for system breakdowns, coordinating with Manhattan technical support as needed.
  • Reporting & Consultation: Develop operational reports to meet business needs. Act as a key resource for ongoing training and refresher courses on WMS functionalities, supporting new and existing employees.
  • Performance Monitoring & Troubleshooting: Continuously monitor the performance of both software and mechanised systems, identifying potential bottlenecks and swiftly troubleshooting issues to minimise downtime and disruptions.
  • Systems Optimisation Across Multiple Sites: Oversee the optimisation and integration of all supply chain systems (including WMS, automated machinery, and robotic processes) across multiple distribution centres nationwide.
  • System Maintenance & Updates: Coordinate scheduled maintenance and system updates with both internal operations teams and Scale, ensuring minimal disruption to daily workflows.
  • Continuous Improvement: Collaborate on continuous improvement initiatives by understanding warehouse workflows and configuring Manhattan WMS to align with new process designs.
Requirements
  • Education: Bachelor's degree in Engineering, Computer Science, or another STEM discipline.
  • Leadership Experience: Proven people and team leadership experience, recognised as an attractor and developer of world-class talent.
  • Technical Skills: Demonstrated ability to figure out solutions to hard problems with many constraints, using sound judgement to assess risks, and to lay out your argument in a well-structured, data-informed, written narrative.
  • Analytical Skills: Strong analytical skills and capacity to thrive in data-driven environments, moving from ideas to reality in very short periods of time.
What We Offer

As a System Optimization Manager at Pet Circle, you'll have the opportunity to work with a talented team of pet obsessives who are passionate about building a unique specialty retail business. You'll be based in Eastern Creek, Sydney, with some travel required to support our Distribution Centres located across the country.

We value diversity in all forms and believe that our unique perspectives and expertise is our superpower. If you're excited to bring your full self to work each day, we encourage you to apply for this role.

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