Credit Operations Lead

2 weeks ago

Sydney, New South Wales, Australia beBeeOperations Full time $120,000 - $170,000
Job Summary

We are seeking an experienced leader to oversee and optimize the day-to-day operations of our Credit Operations team.

The ideal candidate will have expertise in credit operations, a strong understanding of risk management, and excellent leadership skills to coach and develop a high-performing team.

  • Setting goals and stretch targets for the team to support broader business objectives.
  • Drive accountability by leading, motivating, mentoring, and developing a team of credit experts.
  • Provide ongoing training and feedback to drive high performance.
  • Champion best practice; continuously assess, streamline, and improve credit operational processes to enhance efficiency, reduce risk, and improve the customer experience.

This includes workshopping escalated loan applications to mitigate risk and find customer solutions. The successful candidate will also be responsible for partnering with the Credit Risk and Sales teams to align operational processes with broader business goals.

About This Role

This is a senior management position that requires experience in credit management or operations management in financial services. The ideal candidate will have a strong credit risk acumen and commercial judgement.

A key responsibility of this role will be to define and operate within the Risk Appetite Statement, identify and mitigate new risks, and oversee timely resolution of credit disputes to protect both the company and customers.

Key Qualifications
  • 7-10 years experience in a Credit Manager or Operations Management position in financial services.
  • Strong credit risk acumen and commercial judgement.
  • Ability to balance risk and reward in decision making.
  • Business Lending experience is required, with experience across either unsecured or secured property lending favourable.
  • Proven experience in leading Operational teams and a track record of improving processes and leveraging technology to drive efficiency and better customer outcomes.

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