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Quality Assurance Expert
3 weeks ago
The Quality Assurance Specialist role is designed to ensure the quality and compliance of customer service and solutions teams.
Key responsibilities include conducting quality checks, identifying policy breaches, and providing accurate reviews of customer interactions.
- Conduct thorough reviews of customer contact to spot potential risks and process gaps.
- Share quality assurance results with leaders and provide insights for improvement.
- Review outcomes and pinpoint areas for improvement in Customer Service and solutions.
About You:
- Strong communication and analytical skills are essential for success in this role.
- Experience working in a contact-centre environment is required.
- Excellent written and interpersonal skills to boost team performance.
- Familiarity with AML, Privacy Act, and NCCP regulations.
- Previous experience as a QA specialist is highly valued.
Our Core Values:
- Can Do: We harness teamwork to achieve extraordinary results.
- Balanced: We craft win-win outcomes that drive human and profitable success.
- Real: We keep it honest and build genuine connections.
Join Our Team if you possess these qualities and share our passion for excellence.
