Leading Superannuation Team Manager

2 days ago

Gold Coast, Queensland, Australia beBeeTeam Full time $75,000 - $95,000
Superannuation Team Leader

We are seeking a passionate and experienced team leader to join our superannuation administration team. This is a permanent opportunity based in the Gold Coast with the option to work from home 2-3 days per week.

This role will empower a high-performing team to deliver seamless service experiences, drive operational excellence, and champion continuous improvement. You will be at the forefront of shaping how we support our clients, with the opportunity to influence strategic outcomes and elevate service standards across the business.

  • Main Responsibilities:
  • Lead and manage daily workflows and forward planning for the super admin team.
  • Promote a culture of service excellence across all communication channels.
  • Monitor quality and service standards, ensuring compliance with resolution timeframes.
  • Provide regular feedback and performance coaching to team members.
  • Implement training and development aligned with business strategies.
  • Act as an escalation point for internal issues and client complaints.
  • Liaise with trustees, custodians, fund managers, brokers, and internal teams.
  • Participate in management discussions and contribute to process enhancements.
  • Coordinate team projects and assist with client requests.
  • Drive continuous improvement in customer/adviser experience and operational efficiency.
  • Requirements:
  • Proven experience in team leadership.
  • Background in financial services, particularly superannuation.
  • Working knowledge of the Acurity system (preferred).
  • Strong client service orientation.
  • Understanding of domestic financial products and instruments.
  • Excellent written and verbal communication skills.
  • Tertiary qualification in business, economics, or related discipline (preferred).
  • Experience with superannuation and insurance products (preferred).

About Us:

We are a leading provider of integrated platform, technology, and data solutions. Our team is innovative, ambitious, and driven to make a real impact on our business and the success of our customers.

We value diversity and inclusion, and welcome applications from people of all backgrounds. If you require adjustments to the recruitment process or have accessibility requirements, please let us know – we're here to support you.

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