Quality Service Delivery Specialist

3 days ago

Sydney, New South Wales, Australia beBeeService Full time $90,000 - $120,000

We're seeking a skilled professional to play a crucial role in ensuring the delivery of high-quality services to our customers.

  • Build strong relationships with IT outsourcing partners and suppliers, driving service performance and issue resolution.
  • Act as an expert in ITIL best practices, improving existing processes and procedures for efficient business and systems operations.

Key responsibilities include:

  • Managing incidents and problem resolution with service providers, adhering to industry standards.
  • Communicating effectively with stakeholders, including IT teams and external partners.
  • Overseeing and ensuring prompt resolution of major technical incidents, coordinating teams and investigations.

What we're looking for:

  • 2-3 years of experience in a Service Assurance/Delivery role.
  • Extensive experience in Service Assurance/Delivery, implementing strategies and processes.
  • Strong analytical skills, capable of quickly understanding complex problems and resolving conflicting information.

Benefits:

  • A global business with endless career possibilities.
  • Access to confidential support for team members and their families.
  • A progressive leave policy and team discounts across our range of brands.
  • An opportunity to salary sacrifice, enabling team members to purchase selected items or services from pre-tax salary.

We're committed to creating a truly inclusive workplace where everyone feels they belong and can reach their full potential. We encourage all candidates to apply and welcome diverse backgrounds and experiences.

Discover more opportunities at [removed].

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