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Customer Service Manager

2 months ago

Inverell, Australia Coles Full time
About the Role

We're seeking a highly skilled Customer Service Manager to lead our service department and front-of-store operations. As a key member of our team, you'll be responsible for maintaining exceptional service standards, ensuring a clean and safe environment for our team and customers, and driving a one-team culture that prioritizes team members' health, safety, and wellbeing.

Key Responsibilities:

  • Lead, coach, and develop your team to meet sales targets, cost control, and rostering requirements
  • Maintain excellent service standards, keeping the checkout area clean and safe for our team and customers
  • Drive a one-team culture that prioritizes team members' health, safety, and wellbeing
  • Be customer-obsessed and continually seek to better understand our diverse customers to ensure an outstanding shopping experience

About You:

  • Previous experience working in a fast-paced customer-facing environment
  • Proven leadership experience, with a track record of leading, coaching, and developing high-performing teams
  • Strong communication and interpersonal skills, with the ability to build relationships with team members, customers, and stakeholders
  • A customer-centric approach, with a focus on delivering exceptional service and experiences

What We Offer:

  • A dynamic and supportive work environment, with opportunities for growth and development
  • A competitive salary and benefits package, including flexible work arrangements and additional leave entitlements
  • A commitment to creating a workplace that is safe, respectful, and inclusive for all team members

Join Coles and be part of a team that is passionate about delivering exceptional customer experiences and making a difference in the lives of our customers and team members.