Customer Service Representative

4 days ago


Inverell, Australia Belgravia Health & Leisure Group Pty Ltd Full time
About the Role

We are seeking a skilled and friendly Customer Service Officer to join our team at Belgravia Leisure.

This is a rare opportunity to be part of managing a new state-of-the-art facility, providing excellent customer service to our members and visitors.

As a Customer Service Officer, you will be the heart of our business, delivering first-class services to our customers.

Your primary responsibility will be to provide excellent customer service, including reception, merchandising, and sales.

You will also be responsible for promoting our centre's services and programs, accepting customer bookings and enrolments, and developing good working relations with customers.

Key Responsibilities
  • Provide excellent customer service to all customers, both in person and over the telephone
  • Apply sound cash handling principles and use of Point of Sale (POS) systems
  • Provide customers with information and sell memberships when a person joins or renews
  • Promote the centre's services and programs to customers and accept customer bookings and enrolments
  • Develop and maintain good working relations with customers
  • Promote and exercise good public relations at all times
  • Opening and closing of the centre in accordance with security and safety procedures
Requirements
  • Positive, friendly, helpful, and energetic work style
  • Computer literacy, familiarity with software packages, and point of sale systems
  • Experience in the leisure industry is desirable
  • Current First Aid Certificate (Workplace Level 2)
  • Current CPR Certificate
  • Police Check
  • Working with Vulnerable People

Previous experience in a similar role is desirable, but candidates with a friendly attitude and a customer service mindset are encouraged to apply.



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