Frontline Customer Experience Lead

1 week ago

Brisbane, Queensland, Australia beBeeCustomerService Full time $40,000 - $50,000
Customer Service Manager Job DescriptionThe Customer Service Manager will be responsible for leading a team of customer service specialists to provide exceptional service to a knowledgeable B2B clientele. The ideal candidate will have a proven track record in developing and implementing customer service procedures, SLAs, and performance metrics.
Key Responsibilities:
  • Lead, mentor, and motivate a team of customer service specialists to foster a culture of high performance and continuous improvement.
  • Manage the full employee lifecycle, including recruitment, onboarding, training, performance reviews, and professional development plans.
  • Provide daily direction, constructive feedback, and coaching to ensure the team is equipped to handle complex technical inquiries and provide accurate expert advice.
  • Develop, implement, and regularly review customer service policies, programs, and procedures to enhance the entire customer experience and ensure alignment with company goals.
  • Analyse key performance metrics to drive operational efficiency within the customer service centre, implementing solutions to improve call handling times, first-contact resolution, and overall service quality.
  • Liaise closely with the technical, sales, and warehouse teams to streamline workflows, resolve escalated issues, and ensure a seamless, unified response to customer expectations.

Requirements:
  • A minimum of 1+ years of experience in a customer service management or team leadership role, preferably within the automotive, trade, or a related technical industry.
  • Proven Bachelor Degree or Equivalent.
  • Proven experience in developing and implementing customer service procedures, SLAs, and performance metrics.
  • Exceptional communication and interpersonal skills, with the ability to build rapport with a trade-savvy clientele and liaise effectively with internal technical staff.
  • A proactive, problem-solving mindset with a strong focus on continuous improvement and customer satisfaction.
  • Solid administrative skills and proficiency with CRM systems and standard office software.

  • Frontline Customer Experience Representative

    5 days ago

    Brisbane, Queensland, Australia beBeeResponsibility Full time $49,000 - $71,400

    Customer Experience SpecialistWe are dedicated to putting the customer first and creating great experiences.As a frontline representative, you will be responsible for:

  • Frontline Customer Experience Associate

    6 days ago

    Brisbane, Queensland, Australia beBeeCareer Full time $55,000 - $70,000

    Customer Service SpecialistWe are looking for exceptional individuals to join our frontline team. We prioritize customer satisfaction and strive to create memorable experiences.About the Role:Deliver outstanding customer service, responding promptly and professionally to all queriesPromote products and offers through effective in-store communicationOperate...

  • Frontline Customer Support Specialist

    6 days ago

    Brisbane, Queensland, Australia beBeeCustomer Full time $63,049 - $71,782

    Job Title: Frontline Customer Support SpecialistDo you have a passion for delivering exceptional customer service and making a positive impact on people's lives? We are seeking a skilled and compassionate Frontline Customer Support Specialist to join our dynamic team.Provide timely and professional assistance to customers via phone, email, or...

  • Frontline Customer Service Representative

    12 hours ago

    Brisbane, Queensland, Australia beBeeCustomer Full time $45,000 - $85,000

    About Our Frontline RoleWe're looking for individuals to join our frontline team, dedicated to delivering exceptional customer experiences.The Job DescriptionProvide excellent customer service and promote products in store.Operate point of sale, monitor fuel/stock deliveries, and maintain a safe working environment.Ensure effective merchandising and stock...

  • Manager Customer Experience

    24 hours ago

    Brisbane, Queensland, Australia Residential Tenancies Authority Full time

    The role of the Manager Customer Experience is to support and contribute to the development and implementation of our new strategic initiatives, provide operational planning and oversight of frontline service delivery and empower and coach our Customer Experience leadership team. This role is pivotal in improving the management of operations and frontline...

  • Customer Experience Manager

    6 days ago

    Brisbane, Queensland, Australia beBeeCommunity Full time $91,141 - $124,991

    About UsWe're seeking a Customer and Community Advisory Manager to fill a key role within our organization. As a member of our team, you'll be responsible for leading frontline customer service teams to achieve objectives.Main Responsibilities:Lead and develop frontline customer service teams to enhance performanceReview and implement process improvements to...

  • Frontline Customer Service Representative

    6 days ago

    Brisbane, Queensland, Australia beBeeCustomerService Full time $55,000 - $72,500

    About This Role">As a frontline customer service representative, you will be at the forefront of delivering exceptional customer experiences in our stores. This role involves working across various areas of the store, including customer service desks and checkout counters, to provide timely and effective assistance to customers.">What We Look For In Our Team...

  • Frontline Sales Assistant

    5 days ago

    Brisbane, Queensland, Australia beBeeCustomer Full time $36,000 - $53,060

    About Our Frontline TeamWe are seeking diligent and customer-focused individuals to join our frontline team at our Chermside store. Our focus is on delivering exceptional service, promoting products, and ensuring a safe working environment.Deliver outstanding customer service and promote EG's products and dealsOperate point of sale systems and monitor...

  • Chief Customer Experience Officer

    13 hours ago

    Brisbane, Queensland, Australia beBeeLeadership Full time $124,319 - $141,155

    About the RoleThe Manager Customer Experience plays a pivotal role in supporting and contributing to the development and implementation of strategic initiatives, providing operational planning and oversight of frontline service delivery.Empowering leadership and frontline teams with best practices within fast-paced, high-volume service delivery environments...

  • Frontline Customer Service Representative

    2 weeks ago

    Brisbane, Queensland, Australia beBeeCustomerService Full time $69,330 - $71,200

    Embark on a career adventure in Brisbane as a frontline customer service representative. If you thrive in a dynamic, hands-on environment and enjoy delivering exceptional customer experiences, this is your chance to be part of a global leader in mobility solutions.Career Overview:Brisbane Airport, QLD LocationCasual role (approximately 3-4 days per week)As a...