Customer Experience Manager

1 week ago

Brisbane, Queensland, Australia beBeeCommunity Full time $91,141 - $124,991

About Us

We're seeking a Customer and Community Advisory Manager to fill a key role within our organization. As a member of our team, you'll be responsible for leading frontline customer service teams to achieve objectives.

Main Responsibilities:

  • Lead and develop frontline customer service teams to enhance performance
  • Review and implement process improvements to drive efficiency
  • Provide data-driven insights to business leaders to inform strategic decisions
  • Create an environment that fosters growth, development, and customer satisfaction
  • Monitor and manage team resources effectively

Your Qualifications:

  • Proven experience in leadership and people management, preferably in a contact centre or insurance environment
  • Able to create a team culture that promotes growth and development
  • Excellent communication and interpersonal skills to build strong relationships
  • Able to provide constructive feedback and guidance in a supportive manner
  • Strong planning and organizational skills to prioritize tasks effectively

Benefits

We offer a collaborative work environment, flexible working arrangements, access to professional development opportunities, and a comprehensive support program.

Inclusive Workplace:

We value diversity and inclusivity and are committed to creating a safe and respectful workplace.

How to Apply:

Please submit your application, highlighting your relevant experience and skills. We encourage you to let us know if there are any adjustments we can make to support you throughout the recruitment process.

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