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Service Desk Analyst

1 month ago

Hobart, Tasmania, Australia 3124 UXC Limited Full time
About the Role

We are seeking a highly skilled Service Desk Analyst to join our team at 3124 UXC Limited. As a Service Desk Analyst, you will be responsible for providing exceptional customer service to our clients across a wide range of telephony incidents and service requests.

Key Responsibilities
  • Provide level 1 support to customers
  • Log and manage Service Requests (MACs)
  • Log incidents, monitor response and resolution times, and provide users with updates and resolution timeframes
  • Liaise with customers and coordinate maintenance and support related activities with 3rd party suppliers
  • Escalate issues as appropriate
About You
  • To be successful in this role, you will have at least 1+ years' experience providing support in an IT/Telecommunications service desk environment
  • Ideally, you will have experience with IT Service Management applications like Service Now
  • You will work well under pressure and be able to deal with high priority issues
  • You will have excellent problem-solving skills and be able to work independently
  • Above all, you will have excellent communication skills and be enthusiastic about customer service
What We Offer

We offer a competitive remuneration package, including a range of benefits and career opportunities that reflect our commitment to improving the lives of our employees and the communities in which we live and work.

We are an equal opportunity employer and welcome submissions from people from all walks of life. We celebrate our diversity and recognize it is the unique contributions of our people that give us our edge.