Chief Customer Experience Officer

2 days ago

Sydney, New South Wales, Australia beBeeRetailLead Full time $61,000 - $83,000

Key Leadership Roles in Retail

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At JD Sports, our customer is at the heart of everything we do.

As Assistant Store Manager, your mission is to lead with a customer-first mindset, deliver great in-store experiences and inspire your team to achieve this every day.

You will partner with your Store Manager to inspire your team to deliver excellence in every customer interaction.

Drive the team with passion and purpose, coaching them to cultivate high performance.

Assist in overseeing the day-to-day operations of your store, manage the team to achieve financial targets, and ensure visual merchandising excellence.

In the absence of the Store Manager, you are the first point of contact for your team, ensuring our customers receive great in-store service that meets the high standards of our brand.

Customer Experience:

  • Leading with a customer-first mindset, you coach and inspire your team to create exceptional customer experiences that build loyalty to our brand and your store.

Business Development:

  • Driving your stores' performance and delivering results, you maximise sales and profitability by analysing data and reports to identify opportunities and mitigate risks in sales, inventory and operation.

Dynamic People Management:

  • Creating a positive and motivating store environment that inspires high performance, you nurture a strong and positive culture where everyone is valued, recognised, and enabled to succeed through feedback, coaching, training, and recognition.

WHAT'S IN IT FOR YOU?

  • Work in a dynamic business and engage with some of the best product and biggest sports fashion brands in the market
  • Training and development opportunities to kickstart, evolve and shape your career
  • Opportunity to progress across all areas of the business in a wide array of roles including Retail, Support Office, and our Distribution Centre
  • Access to our attractive staff discount This can also be used for friends and family
  • Access to our Employee Assistance Program & Mental Health champions
  • One month paid parental leave for full-time employees We are passionate about connecting with driven and skilled individuals who are invested in their development, so that together we can evolve our brand's success, alongside evolving your career.

Our company values diversity and inclusion and champions a culture where everyone feels, valued, included, and celebrated.

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