Experience Director
2 weeks ago
Our hotel culture values flexibility, prioritizing results over administrative tasks, and recognizes the importance of work-life balance for our team members.
We strive to deliver excellence through service, communicate openly and honestly, consider people, community, and environment, support each other, and respect differences.
Key Responsibilities:
- Act as a guardian of the guest experience, ensuring every interaction – from arrival to departure – reflects our promise of purposeful luxury and distinctive experiences.
- Manage daily activities across Rooms, Housekeeping, and Engineering.
- Ensure effective planning, scheduling, and resource allocation to maintain optimal staffing levels and service coverage.
- Establish clear performance expectations and personal development goals for all leaders and colleagues; provide them with necessary tools, training, and cross-training opportunities to succeed in their roles.
- Lead the Front Office, Housekeeping, and Engineering teams to ensure product quality meets or exceeds guest expectations and supports Quality Evaluation Audit results.
- Assist the General Manager in developing, implementing, and monitoring financial and operational plans for the hotel.
- Provide regular direction and manage hotel operations for all departments.
- Ensure a safe and secure environment for guests, team members, and hotel assets by complying with hotel policies, procedures, and regulatory requirements.
- Lead the hotel's commitment to sustainability by collaborating with Engineering to improve energy efficiency and environmental performance.
- Serve as the Hotel's First Responder in emergency/crisis situations.
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