Customer Account Liaison Specialist

2 days ago

Sydney, New South Wales, Australia beBeeService Full time $60,000 - $75,000

Job Title: Customer Service Officer

The ideal candidate will have a passion for customer service and be able to ensure the collection of accurate data to maintain revenue and achieve customer service excellence.

Key Responsibilities:
  • Manage all account matters with a customer-centric approach via emails and phone.
  • Conduct outbound calls and email follow-ups to ensure accurate meter readings, invoicing, and achievement of account targets.
  • Collaborate with customers and internal teams to understand business needs and deliver tailored solutions.
  • Maintain accurate customer records, manage account updates, and ensure timely capture of meter readings.
  • Handle inbound and outbound customer communications, resolving enquiries promptly and professionally.
  • Identify and resolve potential issues with meter data, ensuring smooth account operations and customer satisfaction.

Requirements:

  • Intermediate to advanced expertise in Microsoft Excel, including experience using spreadsheets, pivot tables, and vlookups.
  • Able to communicate effectively with excellent problem-solving and troubleshooting skills.
  • A team player who enjoys working in a collaborative environment.
  • Previous experience in invoicing is desirable.

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