Confidentiality Specialist

2 weeks ago

Melbourne, Victoria, Australia beBeeWhistleblower Full time $55,000 - $83,000

About the Role

Job Description

This is an opportunity to join a growing team of professionals providing an independent external reporting channel. As a Whistleblower Call Taker, you will be working as part of a call taking response team providing a safe environment for client employees to report serious misconduct. You will also provide support to the larger forensic team as required.

The role involves answering calls from clients and their customers, ensuring all relevant information is obtained and developing written reports in accordance with quality standards. You will work closely with the call management system to ensure all process steps are followed across the Whistleblower call lifecycle.

You will be responsible for first level quality checks of Whistleblower disclosure reports, understanding and grasping new concepts and processes, and adhering to guidelines, policies, and processes. Client contact and support in the day-to-day operation of the service will also be a key aspect of the role.

Required Skills and Qualifications
  • A tertiary qualification in a relevant field such as Psychology, Business Management, Accounting, Commerce or Law.
  • A sound working knowledge and experience in using the Microsoft Office Suite.
  • Working knowledge of confidentiality and independence issues.
  • Experience working with customers, and/or in a role which required strong interpersonal skills.
  • Attention to detail, problem solving and the ability to think on your feet.
Benefits

This role offers a unique opportunity to work in a dynamic and supportive team environment. You will have the chance to develop your skills and expertise in a fast-paced industry, with opportunities for career growth and development.

Others

This role requires a flexible approach to work, with the possibility of working outside standard business hours. The successful candidate will be able to adapt to changing circumstances and priorities, and will be committed to delivering high-quality results in a timely manner.

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