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IT Support Specialist
1 month ago
We are seeking a highly motivated and experienced Level 1 IT Support Officer to join our team at SMS Professional. As a key member of our support team, you will be responsible for providing first-level support for IT-related issues and inquiries to our clients in Australia and New Zealand.
About the Role:- Provide technical support and assistance to clients via phone, email, and virtual meetings.
- Diagnose and troubleshoot technical issues, escalating as needed to senior support staff.
- Assist with the implementation and maintenance of Microsoft systems and platforms.
- Collaborate with the support team to ensure timely and effective resolution of client issues.
- Proven experience in a similar role, particularly within the MSP industry.
- Excellent communication and interpersonal skills, with the ability to work effectively with clients and colleagues.
- Strong technical skills, with a focus on Microsoft systems and platforms.
- Relevant vendor certifications, such as Microsoft, Citrix, and Fortinet.
- A technical understanding of Linux, security, and automation.
- A competitive salary and benefits package.
- Ongoing training and development opportunities.
- A dynamic and supportive work environment.
- The opportunity to work with a rapidly growing global MSP client.
If you are a motivated and experienced IT professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].
