EUC Desktop Support Specialist

3 weeks ago


North Sydney Council, Australia NEC IT Solutions Australia Pty Ltd Full time

NEC IT Solutions Australia Pty Ltd is seeking a skilled EUC Desktop Support Specialist to join our team in Sydney. As a key member of our End User Computing team, you will provide high-level technical desktop support to our customers, ensuring their EUC systems are running smoothly and efficiently.

Key Responsibilities:

  • Provide technical desktop support for EUC systems, including desktop services, peripheral devices, and mobile devices.
  • Perform hardware asset tracking and provide desktop break/fix services.
  • Investigate and resolve reported system and application faults using remote diagnostic tools and standard engineering analytical techniques.
  • Act as an interface between clients and vendors regarding technical issues.
  • Provide guidelines for client training in the use and maintenance of EUC systems and facilities.

Requirements:

  • Minimum of 1 year experience in an EUC role.
  • Experience across Windows Server, AD, Exchange, MDM, SCCM.
  • Ability to work in a large multi-site organisation and multi-team environment.

What We Offer:

  • Flexible work arrangements.
  • Take time for yourself with bonus and wellness days.
  • Discounted Health Insurance options.
  • 14 weeks paid parental leave.
  • Up to 4 paid volunteer days per annum.
  • Ability to purchase additional leave.
  • Free confidential counselling.
  • Salary sacrificing options.


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