EUC Desktop Support Specialist

4 weeks ago


North Sydney Council, Australia NEC IT Solutions Australia Pty Ltd Full time
About the Role

We are seeking an EUC Desktop Support Specialist to provide high-level technical desktop support to customers in Sydney. The successful candidate will be responsible for resolving desktop-related issues, performing hardware asset tracking, and providing desktop break/fix services.

Key Responsibilities

  • Provide technical desktop support to customers, resolving issues related to desktop services, peripheral devices, and mobile devices.
  • Perform hardware asset tracking and maintenance.
  • Provide desktop break/fix services, including troubleshooting and resolving issues with desktop and laptop computers, monitors, keyboards, mice, and cables.
  • Prioritize workload to assist seniors with P1 and P2 incidents, provide updates, and manage tickets to resolution.
  • Investigate and resolve reported system and application-type faults using remote diagnostic tools and standard engineering analytical techniques.
  • Act as an interface between the client and vendors regarding medium to high-level technical issues.
  • Provide guidelines for client training in the use and maintenance of EUC systems and facilities.
  • Use troubleshooting tools and techniques to diagnose and implement control actions as necessary to ensure availability, including performance in terms of capacity, utilisation, and availability in accordance with relevant Service Level Agreements.

Skills & Experience

  • Minimum of 1 year experience within an EUC role.
  • Experience across Windows Server, AD, Exchange, MDM, SCCM.
  • Experience working within a large multi-site organisation and multi-team environment.
  • Provide leadership and guidance to other ICT support teams.

What We Offer

  • Flexible work arrangements.
  • Take time for yourself with bonus and wellness days, available after your first 6 months at NEC.
  • Discounted Health Insurance options through corporate partners.
  • 14 weeks paid parental leave.
  • Up to 4 paid volunteer days per annum.
  • Ability to purchase additional leave.
  • Free confidential counselling to employees and immediate family members via our employee assistance provider.
  • Salary sacrificing options (car leasing, superannuation etc.).
  • Health and wellbeing options and much more.

At NEC, we foster an environment of energetic, motivated, and passionate team members who take pride in creating their own successes. We take ownership of customer problems and are polite, friendly, patient, and professional.



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