AWS Cloud Support Engineer

4 weeks ago


Sydney, New South Wales, Australia Amazon Full time
About the Role

We are seeking a highly skilled AWS Cloud Support Engineer to join our team. As a key member of our Technical Operations team, you will be responsible for providing exceptional support to our customers, troubleshooting complex technical issues, and collaborating with cross-functional teams to drive process improvements.

Key Responsibilities:

  • Drive the resolution of large-scale customer impacting issues as part of a team rotation
  • Identify and troubleshoot recurring platform issues and own projects to drive improvements
  • Participate in Agile sprints to evolve business processes and technologies
  • Create and review documentation; design new standard operating procedures
  • Mentor peers in your areas of technical and operational strength

About the Team

We value diverse experiences and encourage candidates from all backgrounds to apply. Our team is passionate about delivering exceptional support to our customers and driving innovation in the cloud.

Why Amazon?

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and continue to innovate, providing a robust suite of products and services to power our customers' businesses.

What We Offer

We offer a dynamic and inclusive work environment, with opportunities for growth and development. Our team is committed to excellence and is passionate about delivering exceptional support to our customers.



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