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Pension Administrator

2 months ago

Sutherland Shire, Australia Equiniti Full time
Pension Administrator Job Description

We are seeking a skilled Pension Administrator to support our clients in the Crawley office.

Key Responsibilities:

  • Provide administration services to customers, working to agreed targets
  • Complete and check casework, providing feedback
  • Resolve customer enquiries, both oral and written
  • Draft non-standard correspondence in response to customer enquiries
  • Perform and issue pension calculations, including manual calculations
  • Carry out projects and ad-hoc activities, as determined by your Team Leader

Requirements:

  • Excellent attention to detail and ability to follow defined processes and procedures
  • Strong communication skills
  • Strong desire to deliver exceptional customer service
  • Ability to develop positive and productive working relationships
  • Computer literate, with a willingness to learn a variety of systems
  • Strong numeracy and literacy skills

About Equiniti:

Equiniti is a leading provider of technology and solutions for complex and regulated administration and payments. Our technology platforms are used by 70% of the FTSE 100, Government and other large corporates, particularly in banking, insurance and other financial services. We have 1,700 clients, make £160 billion worth of payments through our systems every year, hold records for 70 million shareholders, look after pension schemes for 8 million pension scheme members, and provide services which touch 28 million customers.

Equiniti is a company that has been built with strong values at the very core of our offering. Dealing with some of the most successful companies and government agencies in the UK, excellence, integrity, professionalism, partnership, commercial and innovation are therefore at the heart of everything we do. We employ c.5000 people in the UK, India and the US and the average length of service of our employees is 12 years.

Equality and Diversity:

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Pre-Employment Screening:

Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.